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Refund and Returns Policy

Refund Policy for Printed and Published Resources:

Plan to Protect will provide a refund within 24 hours of purchase. Please submit your request in writing.  After 24 hours, no refunds are available, but a credit will be issued (some exceptions apply). See below. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following services do not qualify for refunds:

  • Memberships
  • Consulting
  • Policies

 

Cancellation and Refund Policy for Online Training:

  • Purchases of online training bundles and courses after 24 hours are NOT eligible for refunds or cancellations. NO EXCEPTIONS.
  • No transfers or credits apply for purchases when courses have been activated.
  • A minimum processing fee of $25 will be applied to all requests for a credit or transfer. If a credit is requested, we will provide a 75% credit on your account for purchases toward another course or service that Plan to Protect® offers.
  • On occasion, transfers for individuals registered for online training will be granted if the training has never been activated. Plan to Protect® reserves the right to limit the number of transfers granted per client, and an additional fee may be required. Plan to Protect® will send monthly reminders to registrants to activate their training. Reminders will be sent for six consecutive months. If a registrant does not activate their training during these six months, the registrant will be deactivated, and the organization will forfeit the registration.

 

To receive reports of completion of courses:

  • Reports are only provided for the last 12 months.
  • Clients wishing to receive a report on the status of their users can:
  1. -Call and ask for an individual status report over the phone;
  2. -Request a written group status report* with the following understanding:                                                                                                                                                                                                                                         When registrations were made using: * bundle code; and/or *Group registrations were imported into a group by the registrar
  • A minimum processing fee of $25 will be applied to all requests for a credit or transfer. If a credit is requested, we will provide a 75% credit on your account for purchases toward another course or service that Plan to Protect® offers.
  • On occasion, transfers for individuals registered for online training will be granted if the training has never been activated. Plan to Protect® reserves the right to limit the number of transfers granted per client, and an additional fee may be required. Plan to Protect® will send monthly reminders to registrants to activate their training. Reminders will be sent for six consecutive months. If a registrant does not activate their training during these six months, the registrant will be deactivated, and the organization will forfeit the registration.

*Note: This requires time and effort on behalf of the registrar, and is produced on a first-come, first-served basis.  The anticipated time for producing a report is 1 week.

For organizations requesting a monthly report, please send your request to training@plantoprotect.com. One monthly report will be provided to Going the Distance members and organizations purchasing bundles upon request.  Additional reports are available for $25 per report.

Cancellation and Refund Policy for Certification Training:

  • Online certification Training courses are NOT eligible for refund, cancellation, or transfer once the course has been activated. NO EXCEPTIONS. 

         A course is considered activated once a student registers and pays for the course AND creates an account in the online school. 

Completion Policy:

  • We recommend students begin their courses as soon as possible. 
  • Students must activate their course within 6 months of registration and payment.  If the course has not been activated within 6 months of registration and payment, registration and payment will be forfeited – see cancellation policy. 
  • Students who have activated their course: 
  • Level 1 students will have 12 weeks from activation to complete their course. 
  • Level 2 students will have 8 weeks from activation to complete their course. 
  • All assignments must be completed and submitted prior to the due date to receive certification. If a student does not complete the course and assignments before the due date, they will receive an incomplete and will not be considered Certified. 
  • Late work will not be accepted unless an extension is granted by Plan to Protect prior to the due date in writing. 
  • Extensions are only granted for serious emergencies – call or email for permission. No work will be accepted after the final due date.  The maximum extension granted is 4 weeks. 

Transfer and Partial Refund:

  • A partial refund or transfer request must meet the following requirements:
  • The request is submitted within 6 months of registration and payment,
  • The course has been paid in full, 
  • The course has not been activated, and
  • The request is the first request for refund/transfer/cancellation. (Only one transfer is allowed per registration.) 
  • Transfer Options:
  • To the next available on-site training (if available), 
  • To a different on-line Certification Training course, or
  • To another individual within your organization. 
  • Partial Refund Options:
  • Less than 3 months – 80% credit, to be used on other Plan to Protect services. 
  • 4 to 6 months – 50% credit, to be used on other Plan to Protect services.

Cancellation Policy

  • On-line Certification Training courses are NOT eligible for refund, cancellations or transfer once the course has been activated. NO EXCEPTIONS. 
  • No refunds or transfers apply for students who have not activated their course within 6 months of registration and payment. 
  • If someone has already transferred their registration, there will be no other transfers or refunds allowed. 

Cancellation and Refund Policy for Private Trainings:

  • If you request to reschedule a training with 7 days’ notice, there is no penalty. 

    However, 

    • Only one reschedule is permitted without penalty.  If more than one reschedule, a fee of $50 will apply.
    • Deposits of 50% or less are not refundable.  
    • Schedule for the request of refunds when the training has been paid in full: 
      • 7+ days before the event = 75% refund, 25% administration fee is non-refundable
      • 4-7 days before the event = 50% refund 
      • 24hrs. to 4 days before the event = 25% refund
      • Less than 24 hrs before the event = no refund

Please note:

  • All Orientation and Refresher Learners have six months to activate their course. Once activated, they have 30 days to complete the online training before their registration is disabled and their account is deleted. Learners should not click the link unless they are confident that they can complete the training within 30 days. No refunds or credits will be granted for incomplete or unactivated courses. 


    All Certification Students have up to six months to activate their course and start it. Upon activation, the countdown begins. Please check the time provided to complete the course. Learners are deleted after 6 months of inactivity.  No refunds, credits, or transfers will be granted for incomplete or unactivated courses.