When did policies become a thing to be broken?  

When were policies ever communicated that they were only guiding principles, or for that matter, suggestions to be broken?  

 Why do we laugh at the phrase, "It is better to say you are sorry than to ask permission?

 According to Terry Carter, Carter's Professional Association, "Board members should be aware that they could be exposed to personal liability if they permit their organization to work with children or other vulnerable persons where the board has failed to implement an appropriate abuse prevention policy that has been customized to reflect the specifics of their organization. Failure to follow the protocol set out in the abuse prevention policy could also lead to liability, so it's important that an organization that has the foresight to implement a policy also makes sure the policy is strictly followed."   

I am a bit stymied by a change I have observed over the last decade that challenges the rights of Board members, leaders, and employers to hold individuals accountable for their actions when there is a contract, Code of Conduct, and policies in place. I have heard stories from many leaders who say they are experiencing increased anxiety, spending an inordinate amount of their time reminding personnel of policies and procedures that have been willfully broken. 

A “ Speak Up ” culture improves child safety and provides an excellent opportunity to create a safe and welcoming environment. It encourages staff and volunteers to raise concerns about illegal practices or policy violations without fear of getting in trouble...

How a "Speak Up" Culture Improves Child Safety
Written by KidCheck; Posted with Permission

Organizations dedicated to children and youth have an excellent opportunity to create a  safe and welcoming  environment by fostering transparency and encouraging open dialogue between leadership, staff, volunteers, and families.

Encouraging...

We can do better!  We must do better!

I woke in the middle of the night!  My heart was heavy … I could not sleep!  So, I put the tea kettle on and I decided to catch up on my reading.

• I reread a draft of an article on Lessons Learned from Fallen Leaders.
• I read an email that had just come in – An Open Letter to Victims of Clergy Abuse! 
• I turned my attention to social media, where I read a flurry of social media posts criticizing leaders for their response to allegations of abuse. 
• I read of a series of incidences of abuse within the cheer industry.
• I read the results of the investigation into allegations against Ravi Zacharias.

As a person of faith, I find comfort in reading the Psalms and Proverbs – but even there I read of oppression, plagues, abuse, the burden of suffering due to poor choices, and the enemy pursuing his victim and overcoming him.  The folly of one’s ways. 

When I read, I am challenged … provoked to be better … to do more … to feel deeply about the hurts and pains of this world. 

Are you challenged when you read these accounts?  Or do you just shake your head and criticize the offenders. 

Is there anything that incites you and fuels your passion to do more, to be better yourself?

As more and more organizations and their leaders in our society come under scrutiny for misdeeds, bad decisions, criminal acts, they are finding that the act of apology is a critical piece in moving through a crisis and regaining the reputation they once had.

Reputation management is what organizations must do if they are to continue their existence. Public trust and public will can build or destroy those reputations. It does not matter if you are a celebrity or a small non-profit, your survival depends greatly on the Court of Public Opinion. Famed financier Warren Buffet once said that it can take twenty or more years to build a solid reputation. But it only takes twenty minutes to destroy it!

Apologies to the public for any transgression are, therefore, critical. It might be for statements made by employees or leaders, or it might be for actions or decisions made by corporate entities. Reading or watching the news these days will identify at least three per week from around the world.

By Karine Devost